CU Member Experience Management (MEM)™

Having trouble connecting with your changing membership? Obviously, member service is directly linked to your peak performance. Both rely on the strategic alignment of three key components within your credit union—staff operations, marketing & sales, and the built environment. All three go hand in hand. We know from experience that credit unions are most successful when their team is fully trained to operate and SELL within a strategically designed facility. The MEM training is an interactive venue where we work with you, your leadership team and/or designated staff to evaluate, improve and integrate an overarching culture that leverages your full potential.

“Their MEM training has revolutionized how we do business! I discovered rising stars among my staff, who have now nailed the strategic goals established during MEM. Hooker DeJong delivered way more than I expected.”

— Don Mills, CEO
     Alpena Alcona Area Credit Union

Member Experience Management is a registered trademark of Accelerate ROI.